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    Showing posts with label REFUND. Show all posts
    Showing posts with label REFUND. Show all posts

    Wednesday, 11 May 2016

    People are more likely to complain about travel problems than try to get a refund

    Posted By: Uni logo - 10:56:00
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    If a vacation doesn't go as planned, consumers have a few options for getting some satisfaction, from avoiding a service provider in the future to demanding a refund.
    According to a recent survey, however, travelers' favorite option is to complain. Not to the company that didn't meet their expectations, but to the world.
    MarkMonitor surveyed 3,257 consumers in eight countries — including the U.S., UK, Germany, France, Italy, Denmark, Spain and the Netherlands — about booking travel online.
    About 42% of respondents said that when a vacation didn't turn out as promised, their very first response is to post a negative review. Another 35% said their first response is to complain to a licensing body, like the U.S. Department of Transportation or the European Union.
    Meanwhile, 40% of respondents said they would try to get a refund first.
    Complaining online about a recent booking experience is unlikely to get a traveler much more than (possible) catharsis, but it will likely help other travelers: 47% of respondents said they check online reviews before booking travel, according to Tnooz.

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